Frequently Asked Questions (FAQ)

You can purchase a membership in one of the following ways:

The membership card is valid for one year from the date of purchase. When renewing, the validity of the new membership begins immediately after the original one. If your previous membership has expired, the new membership is valid from the date of purchase. A confirmation email with the purchase details and the expiration date of your membership will be sent to you.

The expiration date of your membership is provided in the confirmation email containing the electronic version of your membership card, which you will receive on the day of purchase. If you buy your membership at the ticket office, the receipt you receive will also indicate the expiration date. In addition, you will get a reminder email 30 days before your membership expires.

Yes, you can use the membership card in both its physical form and as an electronic QR code stored in Apple Wallet or another digital wallet on your phone. When using the electronic version of the card, you will be asked to verify your identity when entering NGP exhibitions and displays.

After purchasing a membership, an electronic version of your card (QR code) will be sent to the email address you provided.

You can collect your membership card at the NGP box office or have it mailed to you (with postage covered by NGP).  You can choose your preferred method of collection on the form when purchasing your membership. When collecting your membership card at the NGP ticket office, you will be asked to provide your name, email address, and, if applicable, the membership card number. The number will have been sent to you on the day of purchase along with the electronic version of the card and is located beneath the QR code.

Senior Membership is only available for individuals 65 years of age or older. It can be purchased at the NGP ticket offices or ordered online through the website www.ngprague.cz. Senior Membership holders may be asked by security to verify their age when entering the NGP exhibition space by presenting a valid photo ID.

Junior Membership is only available for individuals between 16 and 26 years of age. It can be purchased at the NGP ticket offices or ordered online through the website www.ngprague.cz. Junior Membership holders may be asked by security to verify their age when entering the NGP exhibition space by presenting a valid photo ID.

Please send us your contact details, employer details including company identification number (IČ), and your selected membership category to klubpratel@ngprague.cz. Please note that it typically takes a minimum of one week to issue the card, so we appreciate your timely submission of this information.

The membership card of the NGP Club of Friends contains the member’s name, surname, date of issue, and a numeric and identifying QR code. The membership card is not transferable.

You can renew your membership:

Visit the ngprague.cz website, select the appropriate category from the menu, then click "Renew membership”. Enter your membership card number and the form will be pre-filled for your convenience. Follow the instructions on the page to confirm your order. After completing the transaction, you will receive a confirmation email with your membership’s current validity.

When using a gift voucher, enter the unique gift code you have into the "Voucher Code" field in the pre-filled form. After a valid gift code is entered, the amount will be automatically deducted.

When extending your membership in the same category, there is no need to issue a new card. The updated expiration date is always included in the confirmation email your receive on the day of the renewal.

The expiration date of your membership is included in the confirmation email with your electronic membership card, which will arrive on the day of purchase. If you buy your membership at the ticket counter, you will receive a tax receipt that also indicates the expiration date. Additionally, a reminder email will be sent to you 30 days before the expiration.

Yes, you can gift a membership in the NGP Club of Friends by purchasing a gift voucher. The recipient can redeem it at www.ngprague.cz or at NGP’s ticket offices. Upon presenting the voucher, they will receive membership at the level corresponding to the type of voucher, valid for one year from the date of redemption. The voucher must be used within six months of issuance and can also extend the validity of an existing NGP Club of Friends membership card.

You can buy a gift voucher in one of the following ways:

Visit ngprague.cz, select the appropriate category, and click “Gift a membership”. Fill out the purchase form and confirm your purchase following the instructions on the page. After completing the transaction, you will receive a confirmation email with a unique code that you can gift.

The voucher must be redeemed within six months of issuance and can also extend the validity of an existing membership card. The expiration date is printed on the voucher, and it can be redeemed online on our website.

On ngprague.cz, select the appropriate category and click “I want to become a member”. Fill in the purchase form and enter the unique gift code in the “Voucher Code” field. After entering a valid code, the corresponding value will be automatically deducted. Follow the instructions to confirm your purchase. Once your transaction is completed, you will receive a confirmation email with the current status of your membership.

Vouchers must be redeemed within six months of issuance; they cannot be redeemed or extended after this period. You can find details about redeeming the voucher on the voucher itself.

All members must present a valid membership card or its electronic version as a QR code when entering exhibitions and displays. Having a membership card means you don’t need to get a ticket at the box office. Please note that access restrictions, including capacity limits, to the NGP premises and the Waldstein Riding School also apply to members of the Friends of the NGP Club.

Can I use my membership card in electronic form?
Yes, but if you use the electronic version, you may be asked to verify your identity when entering NGP exhibitions and displays.

Queues may form before entering the NGP premises and the Waldstein Riding School due to limited capacity. Any restrictions on entry apply to members of the NGP Club of Friends as well. If a queue forms before an exhibition or display, members of the Club do not receive priority entry.

Yes, if the exhibition has limited capacity, members of the NGP Club of Friends must also reserve a spot for a specific day and time. They can do this online in the purchase form for the exhibition after selecting the ticket type for Club members. On the day of the event, they must present their ticket along with their NGP Club of Friends membership card.

Start by checking your SPAM, Junk, or Bulk email folders and add klubpratel@ngprague.cz to your contact list. If you still don’t receive emails after that, please contact us at klubpratel@ngprague.cz so we can verify your information.

Write to us at klubpratel@ngprague.cz with your new email address where you would like to receive information from the NGP Club of Friends.

You will receive your first informational email after purchasing your membership, along with an electronic version of your membership card. This correspondence from the Friends of NGP will include information about the NGP Club of Friends, invitations to member events, public program tips, and more.

How can I take advantage of the “Bring Two Friends to the NGP with a 50% discount” option?
Discounted admission for accompanying persons must be purchased at the NGP ticket office before visiting. Tickets for accompanying persons must be redeemed on the day of purchase.

For information about NGP Club of Friends member events, go to the NGP Club Events section of our website. We also provide notifications about new events in our regular monthly newsletter.

Guided tours of NGP collections and temporary exhibitions, along with other events designated for the “NGP CLUB OF FRIENDS”, are exclusively for members and free of charge. You can find an overview of member events on our website in the “NGP Club of Friends” section. Notifications about these events will be included in our regular newsletter. Reservations are required through the GoOut form available under the “Ticket” button for each event. To verify your membership, please enter your membership card number located below the QR code..

Due to the high demand for the Friends of the NGP Club program, we cannot guarantee entry to all members for guided tours. However, if an event reaches full capacity, we can place you on a waiting list. If a spot becomes available, we will reserve it for you. To request a spot on the waiting list, please send your desired date and your membership card number to klubpratel@ngprague.cz.

To receive information and invitations to the free events of the NGP Club of Friends, you need to hold a valid membership. In contrast, guided tours in the NGP buildings are open to the public, and no membership is required to participate. Members do receive a discounted admission of 50 CZK for guided tours at NGP. However, they do not receive priority booking for events organised by the NGP.

You can find information about NGP’s public programmes on our website in the section “Exhibitions and Events – Guided Tours”, which includes specific dates, descriptions of each program, and reservation forms.

Reservations can be made online via the GoOut portal. The booking method for each specific event is detailed on www.ngprague.cz.

Contact us at klubpratel@ngprague.cz.

The terms and conditions of the membership programme can be found here.

If you haven’t found the answers to your questions, please email us at klubpratel@ngprague.cz.

Thank you for your support, and we look forward to seeing you at the NGP Club of Friends events.